Refund policy
Last Updated: August 31, 2025
At NexaWood, we want you to love your purchase. If you are not 100% satisfied, we offer hassle-free returns and refunds.
Returns
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You can return eligible items within 30 days of delivery.
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Items must be unused, in their original packaging, and in resellable condition.
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Certain items are non-returnable for hygiene or customization reasons (e.g., personalized products).
How to Start a Return
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Email us at help@nexawood.com with your order number.
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We will provide you with a return authorization and instructions.
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Ship your item back to our return center.
Refunds
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Refunds will be processed within 5–7 business days after we receive and inspect the item.
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Refunds will be issued to your original payment method.
Exchanges
We currently do not support direct exchanges. Please return the item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, contact us within 48 hours of delivery with photos, and we’ll send a replacement at no extra cost.
Contact Us
Email: help@nexawood.com
